Observation Assignment Example | Topics and Well Written Essays - 750 words - 2

Observation - Assignment Example After calling the pharmacy to consult on the use of aspirin during pregnancy, the following observations were made; the phone was answered after 3 minutes. First the phone was answered by machine, but after following the instructions, it was immediately re-directed to a real person who was fluent in English. The person who answered was very respectful and asked how they could help. After sharing the question, they requested to get some more background information first before proceeding to answer the question. The person was knowledgeable and helpful but seemed to follow a set of questions or a certain protocol while interacting. Out of five, Walgreen deserves to be ranked number three because of its proper services and adherence to protocol. The following recommendations would assist in fixing customer service deficiency; Walgreens contact centre provides its clients with access to a comprehensive array of medical services, all of which are offered through one phone call. In conventional consultation, one doctor is only able to cater for one specialty area, while the contact centre provides access to all the services available in the facility. This benefits the customer and improves their experience in using the services of Walgreens. Similar to the need of having well informed agents at the introductory point of contact in the hospital, the customer care agents have sufficient information on the operations of the hospital (Calvert, 2004). Walgreens customer care agents handle a wide range of cases and are able to perform different tasks over the phone while still communicating with the client. They can trace a client in the facility, schedule appointments with the doctor for the caller, among other crucial tasks. Contact centre staffs are regularly the first face of the medical facility. Walgreens customer care agents are well

What is the best way to give charity in Kuwait Essay

What is the best way to give charity in Kuwait - Essay Example Charity is not mentioned only for the adults, it can be done by anyone willing to do so. Younger generation can also took part in charity measures by donating blood and visiting the patients in misery. Charity through Zakat is one of the five obligations from God described under the Islamic Law. The best way to give charity is through Zakat House. I started learning about the Red Crescent from the official website of KRCS [Kuwait Red Crescent Society] website and brochure. It’s a private organization founded by the Kuwait Muslims to protect the needy and ensure their health and peace. It was founded on January 10, 1966 in Kuwait and it’s a branch of the International Red Crescent Society. The Red Crescent receives everything like money, clothes, gold and even medicines from major hospitals around the world. They use these resources to meet any catastrophe. Its main objective is to achieve the principles of the International Red Cross and Red Crescent Societies in Kuwait and abroad based on Geneva Convention and its supplementary protocols. The Red Crescent also aims at achieving social and medical welfare for all needy people and to provide help, first aid and rescue operations during crisis caused by natural or human disasters. Its scope includes the distribution of the above said donations to the needy or for regular visits to care centers and patients in hospitals. The Society has an office in the Central Prison that used to have regular checks on the health conditions of the prisoners and their needs in order so as to help the families of the needy ones by donating food with the help of the administration of the prison. Balsam project was a charity program initiated on 1st June ,1996. The project succeeded by counting on the donations of the extra coins given by passengers on board of Kuwait Airways flights and deposited at the KRCS account at the bank. This project